QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Stephenv on May 29, 2017, 06:58:55

Title: Log agent configuration changes in queues
Post by: Stephenv on May 29, 2017, 06:58:55

Hi

We have different shifts in our call centre and it appears that one of the supervisors from day shift, is changing agents assignments to queues of the night shift.

How can I log who makes changes to the queues, changing agents  or removing them from queues ?

Title: Re: Log agent configuration changes in queues
Post by: mirkox on May 29, 2017, 16:06:35

Hi Stephen, at the moment there's no detailed log about this but if you go into an editor, like the details of a queue, you can see which user did the last edit on that queue and the time of the edit
Mirko