QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: alexandr-e on January 29, 2008, 17:16:08

Title: Queuemetrics and dynamic agent !
Post by: alexandr-e on January 29, 2008, 17:16:08

Ok so I try a bit queuemetrics, and it work well :). I think we are going to afford it. But I have some questions about dynamic agent. In asterisk 1.4, the agentcallbacklogin option is deprecated. So I use addqueuemember and removequeuemember in my dialplan. In queuemetrics my agents are display this way: Local/113@support


I would like to know if in queuemetrics i can change this to Martin (113) for example ?

I would like tu use the agent GUI with  Local/113@support (connexion etc ... ). It's possible ? if yes How ?
I tried to create an user with the class agents without success.

Thanks for the support

Title: Re: Queuemetrics and dynamic agent !
Post by: QueueMetrics on January 30, 2008, 15:37:49

1. you can use the option rewriteLocalChannels in configuration.properties to make Local/123@agents become Agent/123

2. the agents will be able to monitor call flow using the agent page (just define everything elase as the agents were agent/123) but cannot do login/logoff to a single queue, as the agent interface does not allow that.

Title: Re: Queuemetrics and dynamic agent !
Post by: alexandr-e on January 30, 2008, 16:37:52

It's working for the call flow, but pause and unpause are not working. (but it's normal if login/logoff can't be done).

Thanks for the support

Title: Re: Queuemetrics and dynamic agent !
Post by: QueueMetrics on January 30, 2008, 17:28:22

Yes, same as - they are based on the same code.