QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: unikbit on March 02, 2009, 12:01:00

Title: one report for inbound and outbound queue
Post by: unikbit on March 02, 2009, 12:01:00

hello,

I have configured Elastix 1.3.2 with quemetrics and I can see reports for inbound queue and for outbound queue.I'm using 1.5.0 ver.

I want to have only one report where my client can see calls in and calls out, there is a section where appear Inbound and Outbound but I could't do to appear the calls in every section.

thanks

Title: Re: one report for inbound and outbound queue
Post by: QueueMetrics on March 02, 2009, 15:24:57

If you see them all, just create an aggregate queue, like "myInbound|myOutbound" so you can see them at once.
Note tham a number of stats (particularly SLAs) are meaningless if run in mixed inbound/outbound mode.