QueueMetrics > Running QueueMetrics

Agents showing as logged in when they are not.

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coolname:
I think it is better to change the freepbx code to suit QM.

trymes:
While I would like to see an option in FreePBX that would control this behavior, it does not appear to be forthcoming. As such, I can't embrace a solution that would require me to modify the FreePBX code every time I perform an update to FreePBX and then hope that changes in that version do not break my modifications.

In fact, the solution proposed by QM could even be viewed by some as preferable, as using the friendly name allows you to see when the agent  changed, so you are not counting Susie Jones' calls in when viewing Bill Johnson's (because Susie used to have Bill's extension).

coolname:
I want use utf8 charset to show the agent name,but in freepbx it's not safe to set the extension name as a utf8 character(not verfied).So i would prefer to transfer  extension numbers between asterisk queue_log and queuemetrics  and set the name in queuemetrics.I think it is safer.You can make your choice.

trymes:
I see your point, but if you do not configure a friendly name in the extension setup for FreePBX, your CallerID will not properly show the caller's name.

QueueMetrics:
Tom, are Friendly names working for you?
Of course you should not log UTF8 data to the queue_log.

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