QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: WRP on April 19, 2011, 04:57:00

Title: Call recordings not playing in Safari browser
Post by: WRP on April 19, 2011, 04:57:00

When trying to play a call recording in the Safari browser, I'm prompted with a Quicktime logo with a white question mark over it. If I download the audio recording first, it will play fine, even when opened with Safari.

In Firefox, the file plays directly from the website just fine. I believe Chrome has some issues (both of these are on a Mac).

I have a suspicion that this has to do with a MIME type not being set correctly in Tomcat or perhaps an issue with the audio URL having a ".do?<etc...>" extension, but am unsure as to how to fix it.

Any ideas? BTW, we are recording in wav49 format.

Thanks!

Title: Re: Call recordings not playing in Safari browser
Post by: QueueMetrics on April 19, 2011, 11:48:26

Which extensions do you use for your recordings? the MIME types are set by QM.

Title: Re: Call recordings not playing in Safari browser
Post by: WRP on April 19, 2011, 18:41:21

.WAV

Title: Re: Call recordings not playing in Safari browser
Post by: WRP on April 20, 2011, 23:48:32

Any luck with this?

Title: Re: Call recordings not playing in Safari browser
Post by: QueueMetrics on April 22, 2011, 10:45:00

I confirm that WAV (uppercase) and wav (lowercase) files are sent with a MIME type of audio/wav.

Title: Re: Call recordings not playing in Safari browser
Post by: WRP on April 22, 2011, 18:02:33

Yes, they appear to be sending correctly. Safari for Mac still can't play the files directly from the monitor link. Only after downloading the file and then opening it in Safari from the local hard drive.

What else could the issue be?

Title: Re: Call recordings not playing in Safari browser
Post by: QueueMetrics on April 26, 2011, 10:28:01

Most likely, it is the association of mime type to the external player that is supposed to play them that is wrong. Could this be?

Title: Re: Call recordings not playing in Safari browser
Post by: WRP on May 06, 2011, 18:06:04

Highly doubtful. We're talking about a *.wav file and the Safari browser. Have you tried to duplicate this problem on your end?

Title: Re: Call recordings not playing in Safari browser
Post by: QueueMetrics on May 09, 2011, 09:15:22

We have no way to duplicate this behavior on a Mac.