QueueMetrics > General Asterisk configuration

Questions on My Setup ?

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QueueMetrics:
Well, it depends. The easiest way would be setting the caller-id based on the incoming caller-id number - see http://www.ocg.ca/generationd/Pages/Downloads/Files.php?downloads=asterisk the file smartCID.tar.gz that looks up a number on a local database.

kayodea:
I got the file at the site, and am still working on the best way to achieve the CID database stuff.

I am getting some delay on the agents page after the agents input the reason code with the pencil icon. It take long before the code gets displayed. How can I make this faster?

The refresh rate of the agent page is also slow and I noticed that, its only when this is  successfully completed that the call code (or reason code) get to appear on the page. How can also make this faster?

I am also getting negative values for talk duration on the REAL TIME page. Why and how can it be fixed? It doesn't do that before now.

Cheers.

QueueMetrics:
Negative durations are usually caused by some clock (mysql, QM, asterisk) being misaligned.

When is the system taking long: when you click on the pencil and before the popup appers, or where?

kayodea:
I am talking about the Agents Page. The red bar takes so long before it ends for refresh. I want to redure the time it takes to do that.

I will look at the timing stuffs between the servers now.

Cheers.

QueueMetrics:
OK - that bar is meant to take long because it only serves to avoid session timeout.

When an agent gets a call, he should press "refresh" and have the new page server immediatley.
 

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