QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Saúl Ortega on June 11, 2013, 19:13:03

Title: Waiting calls, explanation
Post by: Saúl Ortega on June 11, 2013, 19:13:03

Hello.


(http://s2.subirimagenes.com/imagen/previo/thump_8486054llamadaentrante.png)

What means the #5?

What means te green color in the waiting time (0:47)?

Title: Re: Waiting calls, explanation
Post by: QueueMetrics on June 12, 2013, 07:43:13

The #5 means that the call attempted #5 times to connect to an agent, and the last attempt was for "Luz Marina". The green and red numbers are values that are ongoing.