QueueMetrics > Running QueueMetrics

QA Form - Additional Grading Options

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bhenry:
By default for QA it seems there are 4 grading options that indicate poor, average, good ,excellent.  Is there any way to get additonal grading options or make these customizable?

Thanks
Brendan

QueueMetrics:
No but you can customize the value ranges (e.g. 0-10 for poor instead of 0-25).

andyfrp:
Is it still the case that you are only stuck with 4 grading options? It's absolutely essential to our business reporting that we have 5 grading options instead of 4. Is there absolutely no solution for this, even one that would involve editing some source or config files?

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