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mudcow007:
hello all

we are currently running version 1.4.4 (i havent had time to update yet) and we are call center staff are workign really hard to get the missed call percentages as low as possible. a problem we are seeing is that calls that hit our * box before our official hours of business is effecting the percentages

now i have found default.start_hour=8
                            default.end_hour=18
                            default.days=7

is this what tells queuemetrics what to start logging the time from?

so changing these values will start the ratios?

thanks

QueueMetrics:
You should be avoiding queueing calls before opening time, this way you would not have them as lost in QM. As a daily workaround you can run a report from say 8 to 18, but if you run a week all calls during the period will be counted....

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