QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: smile on March 04, 2008, 21:24:59

Title: Launch URL on agent RT page
Post by: smile on March 04, 2008, 21:24:59

Hello All!

I'm trying to force QueueMetrics to show URL transmitted via Queue() command on agent real-time page, but cann't do that. According to page 115 of QueueMetrics User manual it is possible to launch URL with several parameters (like $UNIQUEID e.g.) like this:
Queue(ueue|nt|http://mysite/app?uid={$UNIQUEID}&clid={$CALLERID}||60);

why agent doesn't has popup? Is it possible to solve this with other tool?

Title: Re: Launch URL on agent RT page
Post by: QueueMetrics on March 05, 2008, 13:14:47

You should be seeing an [Open] link in the Agents' page, on the row for each call....  don't you see it?

(http://queuemetrics.com/img/screenshots/agscr_base.png)

It will appear in the URL column

Title: Re: Launch URL on agent RT page
Post by: smile on March 05, 2008, 16:12:16

oo Yes! I got it! Thank YOU!  :)