QueueMetrics > QueueMetrics installation

Unable to report based on agent

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QueueMetrics:
Yes that's the one.
Are you sure you are simply not picking up data as Agent/XXX where you had Local/XXX?
Also, I would like to see a piece of your queue_log so we cxan check how it looks like.

matts:
Here's a chunk of the log for agent/7008 logging into Q160, pausing, unpausing, and logging out


--- Code: ---1302712733|1302712733.21445|160|Local/7008@from-queue/n|ADDMEMBER|
1302712756|NONE|NONE|Local/7008@from-queue/n|PAUSEALL|
1302712756|NONE|160|Matthew S|PAUSE|
1302712756|1302712756.21447|NONE|Agent/7008|PAUSEREASON|22
1302712771|NONE|NONE|Local/7008@from-queue/n|UNPAUSEALL|
1302712771|NONE|160|Matthew S|UNPAUSE|
1302712782|1302712782.21454|160|Local/7008@from-queue/n|REMOVEMEMBER|

--- End code ---

QueueMetrics:
It looks correct to me - if you have rewriteLocal enabled, all activity should be sees for Agent/7008.

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