QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: ecriollo_prac on March 16, 2007, 14:48:35

Title: About status of call "Unanswered yet"
Post by: ecriollo_prac on March 16, 2007, 14:48:35

In First place, I feel happy with your software, is a good product. Thanks for the aids that it give me.

Now I have a questions.

In the reports of queuemetrics some call have the status of  "Unanswered yet",  What it means this?

Thanks for everything.

Edgar.  ;D

Title: Re: About status of call "Unanswered yet"
Post by: QueueMetrics on March 17, 2007, 15:42:00

This status is obtained when you run a report on a very specific time period, like you ask QM what happended between 10 and 11 am. If at 10.59 a call entered the queue and was not answered before 11, you get that earmarked as Unanswered yet, if it is answered but not terminayed in Ongoing.