QueueMetrics > QueueMetrics installation

realtime.agent_button_4

(1/1)

tonils:
Hi

What is the design behind the agent_button that calls the scretary in the shipped config. Here is what is in configuration.properties

--- Quote ---realtime.agent_button_4.enabled=true
realtime.agent_button_4.caption=Secretary
realtime.agent_button_4.url=
realtime.agent_button_4.channel=Local/198@from-internal
realtime.agent_button_4.ext=200@ext-queue
--- End quote ---
I understand this to connect ext 198 to queue 200.

How do I customise this so that it connects to the agent that clicked the button?

Tony

marcos:
Hi Tony.
The actual agent call button implementation is able to bridge the channel and the extension specified in the configuration file. This is unique and shared to all agents.
We appreciate your suggestion and it will be implemented in next QueueMetrics release.

Thank you for the feedback.
Best regards,
Marco

Navigation

[0] Message Index