calls being processed dont works

QueueMetrics > Running QueueMetrics

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fropa:
I’ve installed queuemetrics, then I’ve created 3 extensions and 3 queues on elastix, and agents on queuemetrics. I’m using x-lite softphone for testing. When I log in extension from x-lite I call 300* to log in queue 300, and when I go to “Start realtime monitoring “It shows

it’s ok that “agents currently logged in” works, but when I make test call (outbound or inbound no matter) there is nothing in “calls being processed”, and there is more one issue when I go to agent report today there is no info about calls.

What can I do to fix this problems ?

mirkox:
Hi,

when you did the test (inbound) you called the extension directly or the queue?
Outbound won't work since outbound calls needs some additional configuration.

What you could do is to post here what Asterisk writes in queue_log.
Open a shell on your asterisk machine and send this command: tail -f /var/log/asterisk/queue_log (it will show you new lines in queue_log as soon as they're written by Asterisk). Keep it opened.

Now, do the following:

1) Log in an agent on a queue
2) Make a call on that queue, make it ring two or three times
3) Answer, wait for some secods, the hang up the call
4) Log off
5) send us the output

Mirko

fropa:
inbound calls the exstension directly now, i'll change to call queue and test again.
what i should do to work with outbound?

-----------

[root@localhost log]# tail -f /var/log/asterisk/queue_log
1408708892|1408708883.50|300|Local/201@from-internal|RINGNOANSWER|0
1408708907|1408708883.50|300|Local/201@from-internal|RINGNOANSWER|15000
1408708912|1408708883.50|300|NONE|ABANDON|1|1|28
1408752126|NONE|NONE|NONE|CONFIGRELOAD|
1408838524|NONE|NONE|NONE|CONFIGRELOAD|
1408924922|NONE|NONE|NONE|CONFIGRELOAD|
1409558795|NONE|NONE|NONE|QUEUESTART|
1409558795|NONE|NONE|NONE|CONFIGRELOAD|
1409558838|1409558826.4|300|Local/200@from-queue/n|REMOVEMEMBER|
1409558862|1409558849.5|301|Local/200@from-queue/n|ADDMEMBER|

----------------------

i've changed inbound to queue and then "Calls being processed:" worked (i dont know how it works, there was line where was something about call :)

[root@localhost log]# tail -f /var/log/asterisk/queue_log
1408838524|NONE|NONE|NONE|CONFIGRELOAD|
1408924922|NONE|NONE|NONE|CONFIGRELOAD|
1409558795|NONE|NONE|NONE|QUEUESTART|
1409558795|NONE|NONE|NONE|CONFIGRELOAD|
1409558838|1409558826.4|300|Local/200@from-queue/n|REMOVEMEMBER|
1409558862|1409558849.5|301|Local/200@from-queue/n|ADDMEMBER|
1409577668|NONE|NONE|NONE|CONFIGRELOAD|
1409577699|1409577698.14|300|NONE|ENTERQUEUE||2470000|1
1409577714|1409577698.14|300|SIP/200|RINGNOANSWER|15000
1409577734|1409577698.14|300|NONE|ABANDON|1|1|35
1409577872|1409577872.18|300|NONE|ENTERQUEUE||2470000|1
1409577880|1409577872.18|300|Local/1000@from-queue/n|RINGNOANSWER|8000
1409577880|1409577872.18|300|Local/202@from-internal|RINGNOANSWER|0
1409577880|1409577872.18|300|Local/201@from-internal|RINGNOANSWER|0
1409577885|1409577872.18|300|SIP/200|CONNECT|13|1409577880.25|13
1409577900|1409577872.18|300|SIP/200|COMPLETECALLER|13|15|1

-------------

i think inbound works :) what can i do with outbound ?

mirkox:
Hi,

for inbound calls you should follow this tutorial: http://manuals.loway.ch/QM_Trixbox-chunked/ch03.html

Kind Regards
Mirko

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