QueueMetrics > Running QueueMetrics

About status of call "Unanswered yet"

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ecriollo_prac:
In First place, I feel happy with your software, is a good product. Thanks for the aids that it give me.

Now I have a questions.

In the reports of queuemetrics some call have the status of  "Unanswered yet",  What it means this?

Thanks for everything.

Edgar.  ;D

QueueMetrics:
This status is obtained when you run a report on a very specific time period, like you ask QM what happended between 10 and 11 am. If at 10.59 a call entered the queue and was not answered before 11, you get that earmarked as Unanswered yet, if it is answered but not terminayed in Ongoing.

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