QueueMetrics > Running QueueMetrics

Calls on 'Unanswered Yet' in the Report

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Richarddb:
Hi,

When i run a report from 3 months ago till now, a lot of calls on the Unanswered Details page have the status 'Unanswered yet'. Some calls are from 3 months ago, so it's impossible that the call was closed after running the report. Why is it shown like this and how can we solve this?



Thanks

QueueMetrics:
It *was* unanswered when the time period finished.   ;D

Richarddb:
But what is the meaning of this Status 'Unanswered yet? Does it mean that the caller directly terminated the call? Because in every record with Unanswered yet it gives 0:00 waittime.

QueueMetrics:
See http://queuemetrics.com/faq.jsp#faq-062-qm_numbers

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