QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: patybelmonte on December 09, 2014, 20:00:44

Title: Good day, as I can change the time that I have to label calls?
Post by: patybelmonte on December 09, 2014, 20:00:44

Good day, as I can change the time that I have to label calls?

Title: Re: Good day, as I can change the time that I have to label calls?
Post by: mirkox on December 10, 2014, 09:57:43

Hi patybelmonte,

the time is by design 30 minutes after the call is closed; this can't be changed.

Which version of QueueMetrics are you using? I ask this because there was a bug where the 30minutes were calculated starting from the call's beginning. This is solved in the latest versions?

Mirko