QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: joaopereira on November 23, 2009, 21:12:22

Title: Wallboard refresh takes 1 minute
Post by: joaopereira on November 23, 2009, 21:12:22

Every time a call ends, the Agent state takes around 1 minute to be updated in the Wallboard and Real Time MOnitoring.
Even if I press F5 or wait 5 seconds to the automatic refresh.
How can I make this faster?
Thanks

Joao Pereira

Title: Re: Wallboard refresh takes 1 minute
Post by: QueueMetrics on November 24, 2009, 10:48:35

The agent is supposed to refresh it manually by clicking on the "refresh" button.

Title: Re: Wallboard refresh takes 1 minute
Post by: joaopereira on November 24, 2009, 11:53:48

But my agents are only using X-Lite, they are not using Queuemetrics interface.

This refresh button you are speaking is in the Call Centers where agents are using Queuemetrics interface directly?

Thanks
Joao Pereira

Title: Re: Wallboard refresh takes 1 minute
Post by: QueueMetrics on November 25, 2009, 11:52:56

You mean, the interface is fast but it takes a while to be updated?
This is strange because usually Asterisk writes the logs immediately - do you use a disk share, or qloaderd, or a local file as the storage model?

Title: Re: Wallboard refresh takes 1 minute
Post by: joaopereira on November 25, 2009, 18:53:13

Im using qloader, because I have Asterisk and Queuemetrics running in different machines... could this be the problem?

My agents only use X-Lite, they dont use the Queuemetrics interface.
Its the administrator who uses Queuemetrics Wallboard to see how things are going... and he notes a delay of 1 minute when Agents log in/out and anser/hangup calls.

Could this be a qloader problem?

Thanks
Regards
Joao Pereira

Title: Re: Wallboard refresh takes 1 minute
Post by: QueueMetrics on November 26, 2009, 15:52:30

Are you sure that the two boxes have exactly the same time? if they have a 1-minute difference, you have a culprit! :)

Also, try and look on the queuemetrics database, table queue_log. When a new line is added in Asterisk (eg a calls enter a queue) you should see it immediately appear in the queue_log table as well. Can you check this?