QueueMetrics > Running QueueMetrics

Tracking IVR - Services and Queues

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gavinlew:
Hi,

I have this working by using the following code

/etc/asterisk/extensions_additional.conf

exten => 1,1,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 1,n,Set(__NODEST=)
exten => 1,n,Set(IVRSELECTION=${EXTEN}|${IVR_CONTEXT})
exten => 1,n,QueueLog(NONE,${UNIQUEID},NONE,INFO,IVRAPPEND|${IVRSELECTION})
exten => 1,n,Goto(ext-miscdests,17,1)

Which results in the following being created in /var/log/asterisk/queue_log

1395157010|1395144559.952245|NONE|NONE|INFO|IVRAPPEND|t|ivr-12
1395157042|1395144559.952245|NONE|NONE|INFO|IVRAPPEND|t|ivr-12

Should my code be moved somehow into extensions_custom.conf or similar files?

gavinlew:
Ive tried modifying my code and moving it to extensions_custom.conf , but I do not think it is working -

[ivr-12-custom]
exten => _X.,n,Set(IVRSELECTION=${EXTEN}|${IVR_CONTEXT})
exten => _X.,n,QueueLog(NONE,${UNIQUEID},NONE,INFO,IVRAPPEND|${IVRSELECTION})

[ivr-13-custom]
exten => _X.,n,Set(IVRSELECTION=${EXTEN}|${IVR_CONTEXT})
exten => _X.,n,QueueLog(NONE,${UNIQUEID},NONE,INFO,IVRAPPEND|${IVRSELECTION})

Any pointers?

QueueMetrics:
This is how it is supposed to work: http://manuals.loway.ch/QM_UserManual-chunked/ch09.html

My suggestion is: try and extract the log you generate for a call and post it here, so we can check whether it's correct or not.
 

gavinlew:
Hi,

I can get the correct code generated, however I am querying adding the new code into the dialplan as I cannot edit the FreePBX files directly as these will be overwritten. The elastix distribution does not run FreePBX 2.11 so the module cannot be used to manage this functionality.

Currently, my code looks like

/etc/asterisk/extensions_additional.conf
[ivr-12]
include => ivr-12-custom
exten => fax,1,Goto(${CUT(FAX_DEST,^,1)},${CUT(FAX_DEST,^,2)},${CUT(FAX_DEST,^,3)})
exten => h,1,Hangup
exten => s,1,Set(MSG=custom/G-DCS1)
exten => s,n,Set(LOOPCOUNT=0)
exten => s,n,Set(__DIR-CONTEXT=)
exten => s,n,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT})
exten => s,n,Set(_IVR_CONTEXT=${CONTEXT})
exten => s,n,GotoIf($["${CDR(disposition)}" = "ANSWERED"]?begin)
exten => s,n,Answer
exten => s,n,Wait(1)
exten => s,n(begin),Set(TIMEOUT(digit)=3)
exten => s,n,Set(TIMEOUT(response)=10)
exten => s,n,Set(__IVR_RETVM=)
exten => s,n,ExecIf($["${MSG}" != ""]?Background(${MSG}))
exten => s,n,WaitExten(,)
exten => hang,1,Playback(vm-goodbye)
exten => hang,n,Hangup
exten => 1,1,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 1,n,Set(__NODEST=)
exten => 1,n,Goto(app-announcement-9,s,1)
exten => 2,1,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 2,n,Set(__NODEST=)
exten => 2,n,Goto(app-announcement-10,s,1)
exten => 3,1,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 3,n,Set(__NODEST=)
exten => 3,n,Goto(app-announcement-11,s,1)
exten => 4,1,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 4,n,Set(__NODEST=)
exten => 4,n,Goto(app-daynight,2,1)
exten => t,1,Set(LOOPCOUNT=$[${LOOPCOUNT} + 1])
exten => t,n,GotoIf($[${LOOPCOUNT} <= 2]?s,begin)
exten => t,n,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => t,n,Set(__NODEST=)
exten => t,n,Goto(ivr-12,s,begin)
exten => i,1,Playback(invalid)
exten => i,n,Goto(loop,1)
exten => loop,1,Set(LOOPCOUNT=$[${LOOPCOUNT} + 1])
exten => loop,n,GotoIf($[${LOOPCOUNT} > 2]?hang,1)
exten => loop,n,Goto(ivr-12,s,begin)
exten => return,1,Set(MSG=custom/G-DCS1)
exten => return,n,Set(_IVR_CONTEXT=${CONTEXT})
exten => return,n,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT_${CONTEXT}})
exten => return,n,Goto(ivr-12,s,begin)

; end of [ivr-12]

extensions_custom.conf

[ivr-12-custom]
exten => _X.,n,Set(IVRSELECTION=${EXTEN}|${IVR_CONTEXT})
exten => _X.,n,QueueLog(NONE,${UNIQUEID},NONE,INFO,IVRAPPEND|${IVRSELECTION})

QueueMetrics:
Can you get me an example of the queue_log generated?

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