QueueMetrics > Running QueueMetrics

"Unanswered Yet" Disconnect Status on Reports

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jmt:
In compiling our July call center performance several calls report as "Unanswered Yet"  The wait time on these calls is quite long, but obviously they are not still waiting to be answered.  Can someone help me understand what happened to these calls?   Thanks

QueueMetrics:
Likely they were "stray" calls. QM 145 will have a way to fix those.

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