QueueMetrics > QueueMetrics installation
Ivr Selection
Tiago:
Hi
Can you tell me why the calls with multi stint, doesn't appear in the report, as you can see, there is lots of calls untrack.
The version of queuemetrics is the last.
IVR selection
IVR N. Calls ...
Untracked 167 20.7%
0-11-viagem-zap 3 0.4%
2-22-acoutros 12 1.5%
rebtaxis 2 0.2%
1-21-acauto-sinistros 6 0.7%
abreu 1 0.1%
2-automatico 10 1.2%
0-31-apolinfo-zap 1 0.1%
aidebarcelona 2 0.2%
0-9-operador-zap 2 0.2%
cartaoami 11 1.4%
2-21-acauto 53 6.6%
1-22-acoutros-sinistros 2 0.2%
2-12-lar 4 0.5%
0-automatico-zap 1 0.1%
0-21-acauto-zap 4 0.5%
1-9-operador-sinistros 6 0.7%
2-32-apolalt 3 0.4%
aide 110 13.7%
2-9-operador 104 12.9%
serviaide 13 1.6%
vidrosrent 2 0.2%
groupama 4 0.5%
2-31-apolinfo 10 1.2%
2-11-viagem 272 33.8%
tks
QueueMetrics:
This was supposed to be fixed with 1.6.1- issue #1125
Which version are you running?
Tiago:
Hi,
the version is 1.6.1.0
tks
QueueMetrics:
I am running a few checks.
The problem you are having is *exactly* what? because the IVR data seems to be forwarded when running in multi.-stint mode.
Tiago:
Here is a example
Call detail
[Close] [Track QA]
Asterisk Call ID: 1283962088.343483
Date and time: 09/08 - 17:08:45
Queue: Assistencia [assistencia]
Caller ID: *
Handled by: agent/3738
Duration: 303 sec.
Waiting time: 4 sec.
Original position # 1
Disconnection cause: Caller disconnected
Transferred to:
Attempts: 0
Stints: 1
URL: *
Status code:
Srv
DNIS
IVR selection
:
shell> grep 1283962088.343483 queue_log
1283962125|1283962088.343483|Assistencia|NONE|INFO|IVR|Viagem
1283962125|1283962088.343483|Assistencia|NONE|ENTERQUEUE||Zurich-910014092
1283962129|1283962088.343483|Assistencia|Agent/3738|CONNECT|4|1283962125.343491
1283962432|1283962088.343483|Assistencia|Agent/3738|COMPLETECALLER|4|303|1
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