QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: smileyphase on June 18, 2010, 16:51:46

Title: Requiring Call Outcome
Post by: smileyphase on June 18, 2010, 16:51:46

Here's a question... is there anything I can do to require an agent to submit a disposition before send them the next call? i.e., can I make a wrap state associated with this or something?

Thanks!

Title: Re: Requiring Call Outcome
Post by: smileyphase on June 18, 2010, 16:52:20

Sorry - reposted by accident.

Title: Re: Requiring Call Outcome
Post by: QueueMetrics on June 21, 2010, 09:57:47

No, but you can easily find which agents are not following the guidelines to put a status code after each call and address the issue with them.