QueueMetrics > General Asterisk configuration

Add-Remove Member function not working on device side

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astor99:
All is working fine, but I have another problem linked to MEMBER status.

If I leave some agents logged-in until the next day, QM will not show them as logged the day after.
The problem is that they are still able to receive calls  >:(

I see that QM considers them logged until 23.59, then QM puts all agents as member-removed, even if they are not.
It's not a big problem because my agents ends their work-turn in the evening, but
is it possibile to force Asterisk and QM to disconnect and remove all sip-members at 19:00 o'clock ?

QueueMetrics:
You can change that, but your real issue is that the supervisor must check the statuses, or you will get meaningless presence information...

astor99:
I understand, but sometimes the supervisor is not present and i would like that the systems automatically disconnect and
remove the queue logging in the evening.
Could you tell me some details about the configuration file I have to change ? Thank you!

QueueMetrics:
You should change the fixed-logoff to a sliding window to look back for agent information. e.g. in

realtime.startHour=s12
   
The starting hour of the day, in order to compute realtime report. It can be either a fixed hour (e.g. 3: from 3:00 AM) or a sliding window if prefixes with S (e.g. s3: the last three hours). Default value is 0 (from midnight). A useful value is also -24 (yesterday’s midnight).

astor99:
Thank you, I try!

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