QueueMetrics > Realtime Live

can i show all agents in the realtime and change it the queue

(1/1)

wusanchez:
hello i have a little problem with realtime view, because i cant see active agents in the page

what is the correct setting for use realtime view?

in the configuration.properties file, i use this in both cant see nothing.
#realtime.members_only=true
realtime.members_only=1

Next this is the part of the configuration.properties when i use the realtime
********************
When the realtime page for an agent is computed, the queue_log is NOT read in its entirety but only the last 'n' bytes.
realtime.max_bytes_agent=65000

#When set to true, the live agent page will open a window each time the URL associated to the first row
#of calls detail table will changes.
realtime.agent_autoopenurl=true

#Here are defined four buttons to be shown in the realtime agent page.
realtime.agent_button_1.enabled=true
realtime.agent_button_1.caption=Call Details
realtime.agent_button_1.url=http://mysite1.com/action/[A]/

realtime.agent_button_2.enabled=true
realtime.agent_button_2.caption=Signal Problem
realtime.agent_button_2.url=http://mysite2.com/action/[A]/

realtime.agent_button_3.enabled=false
realtime.agent_button_3.caption=Unused
realtime.agent_button_3.url=http://mysite3.com/action/[A]/

realtime.agent_button_4.enabled=true
realtime.agent_button_4.caption=Secretary
realtime.agent_button_4.url=
realtime.agent_button_4.channel=Local/104@from-internal
realtime.agent_button_4.ext=200@ext-queue

wusanchez:
this is another pic

QueueMetrics:
See http://queuemetrics.com/faq.jsp#faq-057-rt_not_working

Navigation

[0] Message Index