QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: chesstrian on March 27, 2010, 03:48:41

Title: Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring
Post by: chesstrian on March 27, 2010, 03:48:41

Hi everybody, i have the same problem, i can't see the "Calls being processed:" in the Realtime page; but in the Live page, i can see the calls, but when it is answered, i can't see the calls anymore and agents never appear busy.

I have Asterisk 1.6.2.5 on Debian 64 bits and QueueMetrics 1.6.0.1. Agents are Fully Dinamic.

Any sugestion will be appreciated

Title: Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring
Post by: QueueMetrics on March 29, 2010, 14:09:59

Have you looked here?

http://queuemetrics.com/faq.jsp#faq-057-rt_not_working

Title: Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring
Post by: chesstrian on April 29, 2010, 19:13:27

Thanks  ;).

I would like to say that when we can't see the calls on the Realtime page, is a good idea login with an agent and pause him/her, the Realtime page show the exact moment for the pauses, and we can see the time difference.

Title: Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring
Post by: QueueMetrics on April 30, 2010, 08:52:26

This is a nice idea; we usually suggest sending a call and timing it with a watch.