QueueMetrics > Running QueueMetrics

Inbound AND Outbound agents

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QueueMetrics:
If you need to have simultaneous inbound/outbound, I would use something like WombatDialer to send calls to queues - this way you are sure that an agent can never receive a call incoming while dialing out.
As an alternative, consider logging agents off of inbound when doing outbound.

sebun:
Thanks!

I'll take a look at Wombat Dialer.

Regards.

sebun:
In case someone has a similar problem, I was able to make work using data and examples from the below link and queuedial as explained in QM documentation.

http://www.sinologic.net/blog/2009-05/alternativa-al-agentcallbacklogin-en-asterisk-16.html

The link in spanish, but it's pretty clear as to the files that should be edited and how. I found a few examples in english, but they weren't as clear as this one. One single comment: I configured this in an Asterisk 11.6 (for testing) and it works just fine, but BEFORE the VMAuthentication line you'll see in the example you MUST add and Answer(), otherwise you'll have no channel and you won't be able to sign the agents.

Hope this helps as it helped me.  ;D

Regards.

QueueMetrics:
Thank you!  ;D

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