QueueMetrics > Outbound and QueueMetrics

Outbound Calls DUplicate

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Tiago:
I


When a agent makes the call, and disconnect, and then try again both calls appears in wallboard, as you can see in the attach file

http://yfrog.com/5joutboundnj

QueueMetrics:
You mean the call does not close?

Tiago:
Exacly,


The user disconnect the call, but the call stays  in the wallboard.


tks

QueueMetrics:
Does this happen EVERY time or just every once in a while?

Tiago:
Hi,


just once in a while, it is not permanent

tks

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