QueueMetrics > General Asterisk configuration

Asterisk 1.6 - Agents not logged appearing in Realtime

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fpio:
This line in the queue_log appears whenever a call comes in the queue.


--- Code: ---1268219165|REALTIME|fila_sac|agent/1001007|ADDMEMBER|
1268219165|REALTIME|fila_sac|agent/1001025|ADDMEMBER|
1268219165|REALTIME|fila_sac|agent/1001042|ADDMEMBER|
1268219165|REALTIME|fila_sac|agent/1001102|ADDMEMBER|
1268219165|REALTIME|fila_sac|agent/1001153|ADDMEMBER|

--- End code ---


The script qloader.pl interprets that the agent logged into the system because this line is the value ADDMEMBER.

They may make the call to that queue, but are not logged in Asterisk, so the QM displays in realtime the agent is available.

QueueMetrics:
ADDMEMBER usually means "the agent logged in to this very queue"....

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