QueueMetrics > General Asterisk configuration

Tracking duration for call transfer from IVR

(1/1)

d4rkstar:
Hello,
i've the following setup:

DID -> AGI IVR -> QUEUE

Occasionally, the AGI IVR may transfer the inbound call to an external phone number. How to track this duration inside QM?

Best regards

mirkox:
Hello,

the easier thing to do is to put this external call on a queue, as QueueMetrics does when placing outbound calls.

Mirko

Navigation

[0] Message Index