QueueMetrics > Outbound and QueueMetrics

Outbound mixed up

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emel_punk:
Hi
i recently got this problem,  i got outbound queues  and inbound queues,  and agents especificlly for every queues.
i mean

i got 5 agents for receive calls on inbound queue 500, and 10 agents to make outbound calls on  queue 600. when i try to do live monitor  on queue 500 it show me my agents logged ond 500 queues, but when i see my outbound call 600, it show me agents from 500 as logged in and the agents form 600.

and i create another queue for outbound 700,  and this now it show in me agensts from 600 700 and 500



any ideas???  ???


thanks

ohh i  forgot, im using a  predictive for queue on some calls on queue

QueueMetrics:
If you use "Agntlogin" style logins, your agents will show up as available everywhere. This is by design.

If this is not what you want, you should use "Addmemmber"-style logins - those are shown only if the queue is being monitored.

As an alternative, you can toggle realtime view to "show known members only".

emel_punk:
Ohh yes, im using  for predictive calls agentlogin and for outbound calls i used  agentcallbacklogin, and... im gonna try to do add queue member, and tell us what was all about  :-\

QueueMetrics:
 :D

emel_punk:
HI
after making some changes into my configurations, off course the problem its resolved using "addqueuemember" , but   actually we need to use for some agents agentlogin. So i think this may be fixed by you guys on some future version. Or how can i modify the QM to fix it up correctly, for my specific situation with the call?.



Greattings


 ::)

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