QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on July 14, 2010, 00:37:37

Title: slow QM.
Post by: emel_punk on July 14, 2010, 00:37:37

Hi how ya doin'? ;)


since we installed QM   we have been watching  that its getting slow when we click on QA icon and if we details a call ?


how can i  resolve this, because, my client have to wait 5 or 10 minutes  between.?

Thanks 

 8)

Title: Re: slow QM.
Post by: QueueMetrics on July 14, 2010, 10:32:24

That is when searching for recorded calls - likely you have them all in one huge folder. If you break them down by day or month, this will be way faster.

See the LocalFilesByDay storage here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls

Title: Re: slow QM.
Post by: emel_punk on July 16, 2010, 21:34:12

All right, now the waiting time reducted,  but i  also  need to reduce the time when  a supervisor click on  TRACK QA. it takes  to  much.

 :'(

Title: Re: slow QM.
Post by: QueueMetrics on July 19, 2010, 11:32:51

How much does it take? because it is the same mechanism.

Title: Re: slow QM.
Post by: emel_punk on September 29, 2010, 18:11:40

Oh sorry ive forgot to post that i was doing wrong and  i realize later and now isnt slooowwly as before. Thanks ! ;)

Title: Re: slow QM.
Post by: QueueMetrics on September 30, 2010, 09:30:32

 ;D