QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Saúl Ortega on July 05, 2013, 15:42:14

Title: Queue calls do not come
Post by: Saúl Ortega on July 05, 2013, 15:42:14

(http://image.bayimg.com/592dfdb2ba40c5a758b140d73a350e38b028d3de.jpg)

Why the calls do not come to agents?  :( It is a bug in asterisk?

Title: Re: Queue calls do not come
Post by: QueueMetrics on July 15, 2013, 18:13:27

Sounds like a routing/queue definition issue. You sure agents are logged on to the queue?