QueueMetrics > Outbound and QueueMetrics

Using IVR code to track outgoing

<< < (2/2)

QueueMetrics:
Sorry I meant the queuedial context:


--- Code: ---[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _XXX.,n,QueueLog(${QDIALER_QUEUE},${UNIQUEID},NONE,INFO,IVR|123)
exten => _XXX.,n,Goto(qm-queuedial,s,1)

--- End code ---

The example above marks all outbound calls with an IVR code of 123.

hwjustin:
Perfect!! Thanks for the assistance!  :)

QueueMetrics:
You are welcome!  ;D

criceto:
Hi

where did u put this string to track incoming IVR?

"QueueLog(incoming-q,${UNIQUEID},NONE,INFO,IVR|${IVR})"

thanks

bye
M.

QueueMetrics:
You should add it to the dialplan just after the call hits you (and it is answered, before being queued).

Navigation

[0] Message Index

[*] Previous page