Running QueueMetrics

Topics

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[1] Question about subque report presentation

[2] Adjust number of calls on the agents page

[3] Call outcomes are not saved reliably

[4] Transfering Queue Calls (Agent Monitor)

[5] Reporting inconsistencies

[6] Queuing callers over 30mins drop out of Real Time Monitoring

[7] real time monitor

[8] Subqueue report on "hidden queues"

[9] Inbound call recording

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