QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: ecadet on April 02, 2012, 16:08:48

Title: Call reports by direction
Post by: ecadet on April 02, 2012, 16:08:48

Since the verb CALLOUTBOUND is supported by QM, is there a way to have a queue defined as both inbound & outbound and report all call activities (inbound &outbound) for that queue in one report.  This would eliminate the need to create special outbound queues in QM.

Please, advise.

Title: Re: Call reports by direction
Post by: QueueMetrics on April 04, 2012, 15:39:52

We do not suggest using the same queue for inbound and outbound, but to monitor an aggregate queue instead.