QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: arturohg on September 02, 2009, 17:53:55

Title: Inbound call recording
Post by: arturohg on September 02, 2009, 17:53:55

Hello,

We have been evaluating QM for a while with good results, but we have the following questions:

1.- We can record only the outbound calls through the  queuedial-loggedon context, we have not been able to record inbound calls.

2.- Sometimes the agents are not able to store the call outcome, even if they try to do it right when the hang up the call.

We have QM 1.5.3

Thanks

Title: Re: Inbound call recording
Post by: QueueMetrics on September 03, 2009, 10:26:19

1. the inbound call recording should be activated before you record to a queue - e.g. http://astrecipes.net/index.php?q=astrecipes/configuring+a+queue

2. Try and trace the call on the Asterisk CLI - when you store an outcome, a call is sent to Asterisk and a piece of the [queuemetrics] dialplan is executed.

Title: Re: Inbound call recording
Post by: arturohg on September 04, 2009, 22:33:44

Thank you for the tip on recording the inbound queue.  It is working fine now with the instructions on the example.

I still have to check the other problem.

Regards

Title: Re: Inbound call recording
Post by: QueueMetrics on September 07, 2009, 17:20:02

Nice to see that the first issue is OK.
about the other problem, do you find any pattern? is it never working?

Title: Re: Inbound call recording
Post by: arturohg on September 15, 2009, 03:09:26

Hello,

I have not found any pattern yet. 
It is happening randomly when they want to set the call outcome.  It opens a pop-up window and it never charges the page.

It goes to the address http://server_ip:8080/qm/qm/qm_agente_popup.do?POPUP_func=X&POPUP_=&POPUP

Thanks.

Title: Re: Inbound call recording
Post by: QueueMetrics on September 15, 2009, 09:08:18

You should check on the Asterisk CLI what went wrong. Do you see any error in QM?