QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on April 05, 2014, 22:59:16

Title: fake queue
Post by: emel_punk on April 05, 2014, 22:59:16

HI all

I am trying to do a fake queue to my agents so, I can bill their time through QM, all they have to do is pauses between activities and offcurse login with their users. But it turns out statics appear only after a real call inbound and I do not need calls inbound, I just using the queues as a trigger.

Is there any way of do this?

Title: Re: fake queue
Post by: mrothrock on April 12, 2014, 16:05:10

I just asked this same question the other day  :)

In your config you need this

# If true, show all agent sessions. If false, show only agent sessions with at least one call.
default.useRawAgentSessions=true

Title: Re: fake queue
Post by: QueueMetrics on April 16, 2014, 11:55:08

+1 :)