QueueMetrics forum

QueueMetrics => QueueMetrics news => Topic started by: Mausabot on July 06, 2017, 10:16:35

Title: QueueMetrics 17.06 is out with a new report "Counting calls by skills"
Post by: Mausabot on July 06, 2017, 10:16:35

QueueMetrics 17.06 introduces new functionalities, bugs corrections and reports.

A new report is now available to count how many calls were received having a specified skill set required.
This lets you see how multiple skill sets interact with each other, and the SLA results.

Discover QueueMetrics 17.06 now!

Download or upgrade here https://www.queuemetrics.com/download.jsp?lid=N019