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Problems with Asterisk 1.6 in the Realtime Call Center monitoring

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gap712:
Hi

 I am running Asterisk 1.6.1.9 and Queuemetrics 1.5.3. They were instaled in two separates servers,
and I am using qloader.


 I have a problem with Realtime Call center. The agents part is working fine. I can see when they login and logout,and the pause status and codes. But i can't see any calls witch are procesed by the queue.

 In the reports I can see all the calls answered and unaswered.


 Same configurations works fine with Asterisk 1.4.X and Queuemetrics 1.5.3.


This is what i get from the asterisk console

VEe01astCC1*CLI> queue show VEcc
VEcc         has 1 calls (max unlimited) in 'rrmemory' strategy (45s holdtime), W:0, C:9, A:25, SL:100.0% within 86400s
   Members:
      SIP/001 (Unavailable) has taken no calls yet
   Callers:
      1. SIP/711-b7d3d8b0 (wait: 3:09, prio: 0)

VEe01astCC1*CLI>



This is the same call in /var/log/asterisk/queue_log

1261057337|1261057337.329|VEcc|NONE|ENTERQUEUE||711
1261057560|1261057337.329|VEcc|NONE|ABANDON|1|1|223


The part from the extensions.conf when the queue is calling

exten => s,1,Queue(${COLA1})
exten => s,n,System( echo "${EPOCH}|${UNIQUEID}|${COLA1}|NONE|EXITCODE|${QUEUESTATUS}" >> /var/log/asterisk/queue_log )

Could you please give any ideas to solve this situation. :-[

 Thanks

QueueMetrics:
Try and make sure that you are monitoring for queue "vecc" all written lowercase.
Do you see the same calsl in a report, or nothing at all? the log seems OK.

gap712:
Hi
 
 I did what you said and i still can't see the calls.

 I can see the calls in the reports, It does not show only in the realtime monitoring

QueueMetrics:
Are you sure that the clocks of the Qm and Asterisk servers are aligned?

gap712:
Yes they are   ???

What else can I check?

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