QueueMetrics > Outbound and QueueMetrics

outbound calls not working if logged in via QM

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QueueMetrics:
The problem seems to be here:


--- Code: ---exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${AGENTBYCALLERID_${CALLERID(num)}})
--- End code ---

This does not seem to work when you logged in from QM, so that you get an empty Agent string (?).

You can use a workaround for this by changing the detection logic and not using Asterisk's built-ins, like for example here: http://queuemetrics.com/faq.jsp#faq-038-agent_tracking

I would really like to know how comes that the AGENTBYCALLERID variable is not set, or if it's the ${CALLERID(num)} that is failing...  >:(

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