QueueMetrics > Improving QueueMetrics

Show agent as in wrapup on hangup

(1/1)

cwstevens:
The Realtime/Wallboard should automatically show that the agent is in wrapup if I define the wrapup time in QueueMetrics for the queue. Currently even if I set the wrapup time for the queue in QueueMetrics to match the wrap I defined for the queue in Asterisk, QM will immediately show the agent as available on hangup.

QueueMetrics:
This is interesting (though frankly not widely used).
I am adding a bug for this request - #1962

Tomuslahm:
I'm studying about the timing WRAPUP fit it.

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