QueueMetrics > Improving QueueMetrics

Sort on call time/average call time

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trymes:
I'd like to be able to sort the agent list in reports based on the average call time and the total call time. Currently you can sort on Name and N. Calls.

QueueMetrics:
This sounds easy... in which report?

trymes:
All of them, I suppose, but the one I happened to be looking at yesterday was the one accessed by clicking on "Today" under "Quick activity reports".

Tom

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