QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gopal2k on September 25, 2014, 20:46:39

Title: queus.conf shared_last call
Post by: gopal2k on September 25, 2014, 20:46:39

Hi,

We are having agents more than one queue, and because of this, the wrapup time configured in queues.conf for each queue getting overridden, since the agents are part of multiple queues. I see we can use shared_lastcall=yes in asterisk, will this applicable for agents created in queuemetrics as well?

Thanks in advance.

Regards.

Title: Re: queus.conf shared_last call
Post by: mirkox on October 01, 2014, 10:56:59

Hi gopal2k,

this is a known issue with some Asterisk version, I think that an update will solve the problem

Mirko