QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: jmt on August 01, 2008, 18:20:35

Title: "Unanswered Yet" Disconnect Status on Reports
Post by: jmt on August 01, 2008, 18:20:35

In compiling our July call center performance several calls report as "Unanswered Yet"  The wait time on these calls is quite long, but obviously they are not still waiting to be answered.  Can someone help me understand what happened to these calls?   Thanks

Title: Re: "Unanswered Yet" Disconnect Status on Reports
Post by: QueueMetrics on August 06, 2008, 10:57:44

Likely they were "stray" calls. QM 145 will have a way to fix those.