QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: sahasanli on June 21, 2016, 07:43:03

Title: Inbound seen as outbound
Post by: sahasanli on June 21, 2016, 07:43:03

Dears,
Why does Inbound calls seen as outbound in real-time monitoring on QueueMetrics?
I have Queue on Elastix server , also use Dinamo Pro cc, and all calls which reaches cc first goest to ivr then if customer select to contact with an operator call diverts to queue. But these calls seen as outbound. What is wrong here?

Title: Re: Inbound seen as outbound
Post by: mirkox on June 21, 2016, 12:58:58

Hi sahasanli,

can you send a screenshot showing the problem?

Thanks
Mirko