QueueMetrics > QueueMetrics installation

How to stop recording Calls

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clara:
Hello,

I tried to stop recording calls setting recordagentcalls=no. Nothing change, files are still created in directory /var/spool/asterisk/monitor.

Somebody have an idea?

QueueMetrics:
How is your dialplan?

clara:
I have a trunk SIP with a Cisco Call Manager. Calls are comming from this trunk to the queue 69011. The agents are using Cisco Phones, it means the calls are sent to the trunk again to join the agents.

[druid-trunks-inbound]
exten=>69011,1,Noop(Appel recu sur ReceptionOCP de ${CALLERIDNUM})
exten=>69011,2,GotoIfTime(00:00-23:59|mon|24|dec?druid-trunks-inbound,69011,10)
exten=>69011,3,GotoIfTime(00:00-23:59|tue|25|dec?druid-trunks-inbound,69011,10)
exten=>69011,4,GotoIfTime(00:00-23:59|wed|26|dec?druid-trunks-inbound,69011,10)
exten=>69011,5,GotoIfTime(00:00-23:59|thu|27|dec?druid-trunks-inbound,69011,10)
exten=>69011,6,GotoIfTime(00:00-23:59|fri|28|dec?druid-trunks-inbound,69011,10)
exten=>69011,7,GotoIfTime(00:00-23:59|mon|31|dec?druid-trunks-inbound,69011,10)
exten=>69011,8,GotoIfTime(00:00-23:59|tue|1|jan?druid-trunks-inbound,69011,10)
exten=>69011,9,GotoIfTime(09:00-15:30|mon-fri|1-31|jan-dec?druid-trunks-inbound,69011,31)
exten=>69011,10,Playback(druid-sounds/OCP-MsgNuit)
exten=>69011,11,Hangup
exten=>69011,31,Noop(${CALLERIDNUM} entre dans la file dattente)
exten=>69011,32,Answer
exten=>69011,33,Ringing
exten=>69011,34,Wait(2)
exten=>69011,35,Playback(druid-sounds/OCP-MessageInformation)
exten=>69011,36,Queue(ReceptionOCP,t,,,180)
exten=>69011,37,Set(__NODEST=)
exten=>69011,38,Playback(druid-sounds/OCP-MsgOccupes)
exten=>69011,n,Hangup

[druid-trunks-outgoing]
exten=>0225461536,1,Noop(Appel vers luis)
exten=>0225461536,2,Macro(dialout-callmanager,0223278353)
exten=>0225461536,n,Hangup
exten=>0225464800,1,Macro(dialout-callmanager,0225464681)
exten=>0225464800,n,Hangup
exten=>0225464803,1,Macro(dialout-callmanager,0225464682)
exten=>0225464803,n,Hangup
exten=>0225464805,1,Macro(dialout-callmanager,0225464683)
exten=>0225464805,n,Hangup

[macro-dialout-callmanager]
exten=>s,1,ChanIsAvail(SIP/cmtr004)
exten=>s,2,Cut(AVAILCHAN=AVAILCHAN,,1)
exten=>s,3,Dial(${AVAILCHAN}/${ARG1})
exten=>s,4,Hangup
exten=>s,102,Congestion

Do you think the calls are recorded when using the trunk or somewhere in dialplan and not when an agent answer them?

QueueMetrics:
I see nothing in the config that is about call recording. What about your queues.conf and agents.conf?

clara:
Agents.conf:

[general]
persistentagents=yes
autologoff=15
ackcall=no
recordagentcalls=no

[agents]
todo=SAVE
wrapuptime=5
agent=>0225464788,,Telephone 1
agent=>0225464789,,Telephone 2
agent=>0225464790,,Telephone 3
agent=>0225464791,,Telephone 4
agent=>0225464787,,Back Office
agent=>0225464792,,Back Office
agent=>0225464793,,Back Office
agent=>0225464794,,Back Office
agent=>0225464797,,Back Office
agent=>0225464798,,Back Office
agent=>0223881535,,CTI Test2
;agent=>00223881535,,CTI Test4
agent=>0225461536,,CTI Test3
agent=>69020,,CTI Test4
agent=>0225464917,,Formation1
agent=>0225464698,,Formation2


queues.conf:
[general]
persistentmembers=yes

[agents]
todo=SAVE
wrapuptime=5
agent=>0225464788,,Telephone 1
agent=>0225464789,,Telephone 2
agent=>0225464790,,Telephone 3
agent=>0225464791,,Telephone 4
agent=>0225464787,,Back Office
agent=>0225464792,,Back Office
agent=>0225464793,,Back Office
agent=>0225464794,,Back Office
agent=>0225464797,,Back Office
agent=>0225464798,,Back Office
agent=>0223881535,,CTI Test2
;agent=>00223881535,,CTI Test4
agent=>0225461536,,CTI Test3
agent=>69020,,CTI Test4
agent=>0225464917,,Formation1
agent=>0225464698,,Formation2

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