QueueMetrics > General Asterisk configuration

Agent portal shows Queue NUMBER instead of Queue Alias. How to fix this?

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torontob:
Hi,

By default the Queue NUMBER like 600, 601, and 602 is shown on Agent portal when they login instead of English, Spanish, and French. How can we make sure that it show the respective Alias as defined in "Edit Queues" section rather than the Queue Number?

Thanks

QueueMetrics:
That should be decoded just like in other places of Qm. If it's not, it's a bug - please post a screenshot.

torontob:
Two pictures below to demonstrate. Agent shows logged in to 500 and 499 instead of English and French.






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torontob:
Anything on this?

QueueMetrics:
Thanks for the excellent issue reporting! It is actually a bug and we track it as #1194. YYou will be notified when it's fixed.

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