QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: bhenry on April 29, 2010, 16:53:29

Title: Map user to Agent
Post by: bhenry on April 29, 2010, 16:53:29

Is it possible to map a user to an agent?  By this I mean that I would like my users to login to queuemetrics with a user id such as "bhenry" but still be able to see their queue status on the agent page.  Currently we are using Agent/1234 as the queuemetrics login and would like to change to user ID.

Title: Re: Map user to Agent
Post by: QueueMetrics on April 30, 2010, 08:51:35

Not at the moment - we use the userId as the match key.
Still, it would be conceivable if you are interested.