QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: sibertron on August 16, 2010, 23:42:58

Title: Agent is unable to mark himself away from the queue
Post by: sibertron on August 16, 2010, 23:42:58

When a agent clicks on pause to select a pause code he gets a error window stating - "Alert: The file does not exist." and after he click on OK he is not allowed to log into the queue.

What could be the reason behind this?

Title: Re: Agent is unable to mark himself away from the queue
Post by: QueueMetrics on August 18, 2010, 10:13:49

can you post a screenshot?

Title: Re: Agent is unable to mark himself away from the queue
Post by: sibertron on September 09, 2010, 15:19:44

(http://www.freeimagehosting.net/uploads/4b9507d0e1.gif) (http://www.freeimagehosting.net/)

Please let me know if you need anything else.

Title: Re: Agent is unable to mark himself away from the queue
Post by: marcos on September 10, 2010, 11:00:04

Wow. That's interesting!

Yes. I've to ask to send us the catalina.out log file. Could you, please, follow the instructions you can find here: http://astrecipes.net/index.php?n=251

Send us to info(at)queuemetrics(dot)com

We will update as soon we will find the causes.

Thank you and regards.
Marco Signorini.

Title: Re: Agent is unable to mark himself away from the queue
Post by: sibertron on September 13, 2010, 18:25:33

I will shortly send you the requested file.

Additional point to note - the box comes up only on the agent queue log in screen and when the pop up happens the queue status of the agent which appears right below "Active calls for Agents" disappears.

Thought you guys should know.

Title: Re: Agent is unable to mark himself away from the queue
Post by: QueueMetrics on September 16, 2010, 09:50:46

It looks like something is failing and a second-level check is activated. Would love to see the detailed log.