QueueMetrics > Improving QueueMetrics

Make session and pause duration available to Agents

(1/1)

emilec:
When you go to the today view and then select the Agents tab there is a Session and pause durations section. Under that you can click on an agent to see their session for the day up to the current time. Would it be possible to allow an agent to see this information for their agent code when they login to QueueMetrics?

So what I am proposing is either have an additional link when they login like the Show Inbound Calls for Agent XXXX or have a button next to the Unpause button to show them their sessions for the day.

QueueMetrics:
Not at the moment; but we are working on a new analyzer engine that will make it easier to do this for agents, so we are keepring track of your suggestion as issue #624.

emilec:
Thanks

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